If your organization is not yet using any guard patrol monitoring system, you may be dealing with operational challenges – holding back your growth. Many security companies still rely on outdated methods such as manual check-ins, paper reports, and phone calls to track their officers’ activities. Even though these methods may seem sufficient, they come with plenty of drawbacks – lack of accountability, inefficiency, and difficulty proving the value of your corporate security services.
A security patrol software solution or guard tour system eliminates these issues and ensures automated reporting, real-time tracking, and data-driven insights to enhance security operations. Let’s discuss more about this in the following blog post.
What is a security patrolling system?
A guard patrol system is a digital solution, engineered to help security companies to manage and monitor their security officers in the field. It usually consists of a mobile application for security guards and a cloud-based dashboard for security managers with features like NFC or QR code checkpoints, real-time alerts, GPS tracking, and automated reports.
This enables security companies to use a mobile-based software solution instead of relying on paper-based reports and verbal confirmations – ensuring that officers are patrolling designated areas actively and effectively complete their duties. It not only improves efficiency but also strengthens trust with customers through verifiable proof of service.
Potential challenges your security company may face without a corporate guard patrol monitoring system
If your corporate security company is still operating without a guard monitoring system, you may face several risks affecting your ability to grow your business and retain customers.
The following are some of the potential risks you may face without a security guard patrol system:
1. Poor Incident Documentation
Using manual incident reports is prone to delays and errors. If the security guard officer forgets to document an important event or submits an incomplete report, your organization could face various liability issues.
With a custom guard patrol monitoring system, security officers can instantly submit reports, often with photos, voice notes, or videos for faster resolution and better accuracy.
2. Customer Dissatisfaction
Customers expect measurable and transparent security performance. If your security company cannot offer real-time insights into security guard activities, they may question the effectiveness of the services you provide and look for top competitors with more visibility.
With an innovative security patrolling system, your customers can access real-time updates and detailed reports, increasing their confidence in your corporate security services.
3. Lack of Accountability
Without a digital security guard tracking system, it is difficult to ensure that the security guard officers are completing their patrols as required. Officers may take unauthorized breaks, miss checkpoints, or even abandon their posts without immediate detection.
Having a proficient guard patrol monitoring system with time-stamped check-in and GPS tracking features can help you ensure complete accountability and transparency.
4. Inefficient Operations
Tracking guard movements and reviewing paper logs manually can take up valuable time, where security managers may have to browse through paperwork, manually compile their reports, and call officers for updates.
An innovative security guard patrol system can automate the entire system – reducing administrative work and allowing corporate security managers to focus on improving security strategies.
How can investing in a guard patrol monitoring system enhance your corporate security?
Integrating a security patrolling system into your security management operations can provide you with numerous benefits.
The following are some of the reasons why you should invest in them:
I. Accurate and Automated Reporting
Instead of relying on handwritten reports, a guard patrol monitoring system can help you generate easy-to-read digital reports automatically and share them with your customers.
These reports include the following:
- Incident reports with multimedia attachments
- Time-stamped patrol logs
- Customizable report templates
This automation can further save time and reduce errors when providing clients with clear evidence of security activities – enhancing overall corporate security.
II. Enhanced Customer Retention and Satisfaction
Regardless of anything, customers will ask for proof that they are getting the security services they paid for.
An end-to-end security guard patrol system can help you provide your customers with real-time updates, detailed reports, and insights into security operations, creating transparency and building trust to help you retain customers in today’s competitive world.
III. Better Incident Management
With a professional guard patrol monitoring system, incidents can be recorded in real-time, ensuring immediate response.
Security officers can upload photos and videos directly from their mobile phones to give a clear picture of what happened and how they handled that to their managers and customers.
IV. GPS Tracking and Real-Time Monitoring
Integrating a guard monitoring system to your security management process can allow security managers to track the security officers in real-time.
It can further help you to know where the security guards are and ensure coverage across all customer locations. Even if a security guard goes off-route or misses a checkpoint, the system will send you an alert so that you can take action immediately.
V. Increased Guard Performance and Efficiency
Implementing a security guard patrol system into your security company can further benefit you with better attendance, improved overall security service quality, and fewer skipped patrols, as guards tend to complete their patrol properly when they know that they are being tracked and recorded.
How can you choose the right guard patrol monitoring system for your brand?
Investing in a reliable security guard monitoring system is not a one-time investment – it’s all about future-proofing your security business, ensuring customer satisfaction, and improving efficiency.
Since not all security guard patrolling systems are made equal, you must consider the following features when selecting a guard patrol system for your security company:
1. GPS and NFC/QR Code Checkpoints: Ensuring verifiable and accurate patrol tracking.
2. Mobile Applications for Security Guards: Allowing security officers to check in at patrol points, communicate with supervisors, and submit reports.
3. Customizable Reports: Enabling easy generation of client-ready reports with the data they require.
4. Cloud-Based Management Dashboard: Providing real-time reporting, tracking, and analytics.
5. Automated Notifications and Alerts: Notifying security managers of missed incidents or checkpoints.
At a glance
Managing corporate security guards manually may sound good, but it can be daunting. An appropriate guard patrol monitoring system won’t only benefit your organization by improving efficiency and accountability but also offer you a competitive advantage. Integrated with features like real-time monitoring, GPS tracking, and transparent analytics, they can enhance corporate security in numerous ways. We hope this blog post can help you learn more about that. If you are still wondering about digital security guard patrolling solutions, our team at Brooklyn Computer Systems can be your ideal security partner.